Contact

One address reaches us: satchel@abshoo.net. It is read by the people who write these pages.

What we can answer quickly

Which of two bags is the taller one. What a litre figure means in textbooks. Whether a bag has a chest strap. Which of the clear backpacks is inside the twelve-by-six-by-twelve rule and which is not. Whether a lunch bag clips to a pack or goes inside it. Anything printed on a page here, we can explain in a sentence.

What we cannot

Where your parcel is, whether it can still be changed, and what a refund looks like. Payment, delivery and returns happen at checkout with our retail partner, not on this site. That thread has to go to them, because they are the only ones who can see the order.

If a figure here is wrong

Send the page and the figure. A wrong number is corrected on the page rather than argued about in a reply, and how the catalogue gets refreshed is written out on how we update the catalogue.